Today, while writing an email complaining to a big company that had messed around for long enough, it suddenly dawned on me that the only times I ever bother to get in touch with a company is to tell them they've done something wrong; never to tell them they've done something right. So, I decided to take a little time out of my day to write "Thank You" emails to a handful of companies I have most recently done business with.
And just to sweeten the act, every company I got in touch with replied saying how happy they were to hear my compliments, and I even got a 10% off code from one too.
Thank you!
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